Services
Maintenance and support
- Our support-team
We are there for you, whenever you need us.
With a customer-orientated range of services, we are also available after the successful implementation of your business solution.
Our support hotline takes care of your requests and actively provides help. We answer your questions regarding your business solution, provide support for the use and administration and, if there is a problem, help you finding a solution.
We are also happy to answer all your questions regarding Teamcenter Content Management. Our support hotline is available weekdays (Mon-Fri) from 09:00 to 16:00 via telephone and e-mail.
Maintenance and support
We take care of your software maintenance.
We offer a maintenance agreement for our own software. This agreement covers bug-fixing even after the warranty period plus the availability of a contact person for answering technical questions. Additionally, a reduced rate per working hour will be offered for minor changes to the software.
This ensures smooth operation of your business solution while keeping pace with the technological development.
In addition to a software maintenance agreement or to your Teamcenter Content Management solution we offer an expanded service agreement (Service-Level-Agreement, the SLA).
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